Refund policy

At Shika Wellbeing UK, we strive to provide the highest level of customer satisfaction. We understand that sometimes a customer may not be completely happy with their purchase.

If for any reason you are not satisfied with your purchase,

Acupressure Mat & Pillow -60 days returns from the day you received your product, provided you return the products in the same condition as you received them.

Other Shika Wellbeing products- 30 days returns from the day you purchase your products. Returns should be unopened and unused items within 30 days from the date of purchase.

To initiate a return, simply send an email to our dedicated support team at contact@shikawellbeing.com. We will respond to your request within 1-2 business days via email, with a prepaid return shipping label.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return.

Returns for Unwanted or Incorrectly Ordered Items

If you have purchased an item by mistake or simply changed your mind, you may return it within the applicable return period, provided the item is unopened, unused, with all original tags attached and seals intact, and in its original packaging.

For these returns, a return postage fee will be deducted from your refund based on the original order value:

• Orders under £30: £2.99 return postage fee.

• Orders of £30 or more: £3.99 return postage fee.

Please contact our support team at contact@shikawellbeing.com to arrange your return. Once your return has been received and inspected, your refund will be processed, minus the applicable return postage fee.